BT Group announced last week their intention to delay the date for the switching off of the Public Switched Telephone Network (PSTN).  The original date around which plans have been made was early December 2025.  BT Group announced today the rescheduled date of 31 January 2027.  This additional 13 months allows more time for Communications Providers (CPs) to safely migrate their vulnerable customers from the Public Switched Telephone Network (PSTN).

What does this mean for local councils?
You should by now have an inventory of all your lines and associated Service Provider(s). If you’re not already talking to your Service Provider, please make plans to do so ASAP.

Please continue to audit any safety devices on your estate, whether that’s a lift alarm, monitoring service or telecare device. Reach out to your device suppliers and get help and advice on the compatibility of these devices on a digital network.

The urgency for switching customers onto digital services grows by the day because the 40-year-old analogue landline technology is becoming increasingly fragile and harder to maintain service. We encourage you to continue with your current plans to switch to digital as soon as possible.

What about the vulnerable?
We’ve been working closely with CPs to develop a new ‘Prove Telecare’ service which would help to ensure that telecare devices still work after an engineering visit to upgrade an end customer to a digital service. This service will be trialled later this year.

BT Business plan to launch a new service (available until 2030) called ‘Pre-digital Phone Line’. BT Business are inviting CPs to register their interest to become resellers of this service to their customers. This service will give end customers an analogue type of voice service, with power on the line via their master socket. This is a temporary solution rather than a long-term alternative to digital.

Pkease check the BT Group updated FAQs here if you have any questions.